Welcome to Technology Support for Students and Parents!
iPad ONLINE HELP DESK
Step 1: Use the Self Help Guides
iPad Reset Guide (if your iPad isn't working correctly - e.g., Self Service won't download or work - then follow the Setup Guide again)
Step 2: Ask for help from a tech savvy friend
Step 3: Ask for Help from a Genius Squad Student Technician in the library
iPad REPORT FORM
Complete an iPad Report if:
Your iPad is lost or stolen.
Your lost iPad has been found.
Your iPad is damaged.
Your iPad isn't working correctly (and you already tried steps 1-3 above)
You are a new HPSH student.
You are leaving HPSH.
EVEN MORE HELP
SEARCH GOOGLE - The Google Search Box is your friend. For example, search "iPad Safari save bookmarks" and you just might find a simple guide to saving bookmarks on your iPad.
APPLE SERVICE DESK: Get help with your SPPS Apple products, particularly when the SPPS Service Desk might be closed. 1-800-919-2775, PIN: 787285, Mon-Fri 6am-8pm, Sat/Sun 8am-8pm
HIGHLAND LIBRARY - For help with information or technology, it's all happening at the library!
KIMBERLY SABO, Parent Liaison, firstname.lastname@example.org: Request to post website news items about Highland students, or school activities.
ALISON RAHMAN, Librarian, email@example.com: Get help with passwords or research projects.
ERIK PETERSON, Technology Coach, firstname.lastname@example.org: Have a great idea about how technology could be used in our school, please pass it along!
iPAD SETUP AND FAMILY SUPPORT
EVEN MORE RESOURCES
SPPS Technology Services: Besides the Staff Resources section and Service Desk info, be sure to check out the Services and Resources tabs for all sorts of useful information.