Active Directory

iPads and Off-site MacOS:

If your password expired while at home or if you only have an iPad, you will need to either call the service desk for a password reset or wait until your password fully expires. Okta will break on your Macbook if you do not follow all steps.

1. Once your password expires, please navigate to servicedesk.spps.org in your web browser of choice.

2. Click Login in the top right corner

3. Enter your Active Directory username

4. Enter your current Active Directory password and click "Sign in"

5. On the next screen, enter Active Directory username

6. Enter your Current Password in the "old password" box

7. Enter your new Password

8. Re-enter the new password

9. Press Submit

10. (Macbook) When back on-site, your Macbook will ask you about creating or updating your keychain password when logging into it. You will want to Update Keychain Password and type in your OLD password.

If these directions don't work, please call us at 651-603-4357 for assistance.

The Technology Services Department utilizes a directory service called Active Directory to manage user access and authentication to several different systems within the district, including:

• Computer Access - Log in to any district computer
• Network Storage / Travel Folder
• Campus Student Information System
• Moodle / eLearn
• SPPS Apps
• Viewpoint
• Room Reservation System

Active Directory User Name

• Student -- s###### (where # is the student identification number) 
• Employee -- e###### (where # is the employee identification number)

Active Directory Support

If your password has expired or you require additional assistance with resetting an Active Directory password, please submit a ticket.

Common Errors and Troubleshooting