Copy Machine & Printer Overview

All SPPS employees in Active Directory will automatically have an account in the system; new users will likely have to authenticate or associate their badge with any copier; this will be completed just once. To associate your badge, you can go to any Ricoh device, swipe your badge, and enter your AD credentials (Ex: E59345X, Password:xxxxxxxxx)

The way you send a document to the printer will not change. Send your print jobs to “FollowMe” print, not a specific printer.

There is no change to scanning or copying using the new machines. Documents must be face up in the paper feeder.

There is no change to how you scan and email. You have the option of scanning through the paper feeder or on the glass scanner. All users should scan and email it to themselves first before forwarding the email to the recipient.

Training can be arranged for a large audience. Training will be approximately 30 minutes. 

• Watch this Papercut training video.
• A quick reference guide poster should be displayed at each copier station.
• Watch short, helpful videos for all Ricoh equipment and software: Ricoh’s How-to Videos
• Select your model (IMC3510 or IMC6010) from a list to see helpful information and videos: Ricoh Knowledge Base. (Note: Some of the directions and settings in the knowledge base may only be accessible by a trained technician.)

PaperCut is software that runs on the copier/printer and manages secure printing.

The FollowMe Printer allows you to send print jobs to one printer (icon on your computer) and retrieve the print job from any other Ricoh floor-based model throughout the district without needing to install new drivers or specify a printer.

After you send your print job, you will receive a notification that the print job has been sent to the FollowMe Print queue or Print Center. Walk up to the printer where you want the print to come out and swipe your ID badge or type in your user (Active Directory) credentials. Choose which print job(s) you wish to release.

The queued print jobs will be in the system for 24 hours, after which, they will be automatically deleted if not retrieved or released. You can also delete/cancel the print jobs at the copier. 

If you forget your ID badge, you can use:

• Your Active Directory credentials (E####### and your password), 
• Your Employee ID # without the “e” (ex, 123456), 
• Or you may use the first five digits of your Badge Number.

You can associate your ID badge with your Active Directory credentials. Follow the prompts to associate the name with the badge number.

Yes, you will need to swipe your ID badge to access the copier’s features.

All devices now support color printing, and all copiers are equipped with punching and stapling features.

All copiers have this feature for punch, if the application allows, users can select the option on their device before sending the print job. In addition, your building or department clerk can order Pre-Holed paper from our Print Copy & Mail Center.

1930 Como Avenue
Saint Paul, MN 55108
Hours: 7 a.m. to 4 p.m. - Door #2
Phone: 651-603-5017
Email: printcenter.orders@spps.org
Web: spps.org/printcenter 
 

Jobs above 100 impressions and specialty jobs should be sent to the Print Copy Mail Center.

1930 Como Avenue
Saint Paul, MN 55108
Hours: 7 a.m. to 4 p.m. - Door #2
Phone: 651-603-5017
Email: printcenter.orders@spps.org
Web: spps.org/printcenter 

Copy paper can be purchased through the Print Copy Mail Center (PCMC) - 651-603-5017 - or by email at printcenter.orders@spps.org. They can be ordered in a variety of color, weights (plain, cardstock, etc), and quantities. 

Ricoh tech support will be able to fix all issues with the new device. Receive Ricoh customer or technical support from 8 a.m.-8 p.m. EST: 888-456-6457 and 1-866-742-6400 or email at RMSservice@ricoh-usa.com. 

Submit a service ticket to service.desk@spps.org or through the ticketing system servicedesk.spps.org. Building and program administrators should also submit a ticket if they’re looking to move their copier from one location to another or between buildings.

With the new devices, Ricoh will automatically ship replacement toners to the main office of each site as it reaches a certain level. Our goal is to make the use and maintenance of these devices as easy for the sites as possible.

Ricoh has a toner recycling program. Learn more about the program here.