Phone Setup Overview

Technology Services is implementing a new and improved phone system. This new system comes with a host of advanced features designed to make your communication easier and more efficient, including:

• Mobile and Desktop "Soft Client" Applications: Make and receive calls from your computer, iPad or mobile device.
• SMS Texting: Send and receive text messages directly from your work number.
• Call Blocking: Easily block unwanted calls.
• Voicemail Transcription: Read your voicemails instead of listening to them.
• Call Delegation: Assign someone to answer calls on your behalf.

Staff can access their virtual phone by logging into the Zoom app on their SPPS computer or iPad. Sign in using your SPPS email and password to call, text and listen to voicemail anytime, anywhere. Use this Quick Steps Guide to get started and review the additional tutorials on this page.

If your district phone number has changed, make sure to update it in your email signature and contact information for families. Google Voice numbers have been discontinued and should be removed.

Click here for a detailed overview of 4 vs 6 digit internal dialing and list of site codes.

Common dialing guide:

• To dial any site’s front office, dial 2 digit-site code + 0001. 

• To dial any site’s Health and Wellness office, dial 2 digit site code + 0003. 

• To dial any site’s Custodial office, dial 2 digit site code + 0004. 

• To dial any site’s Nutrition Services office, dial 2 digit site code + 0005.

*For a list of site codes, please click on the link above*

A user phone is a device or soft client assigned to a specific person. All user phones, regardless of the individual's location, have a unique site code of "74". This "74" prefix is included in their 6-digit extension.

External Calls:

External calls are placed the same way you would on a home or cell phone; dial the 10-digit number. You no longer need to press 9 to make an external call when using a Zoom device or soft phone.

Common calling and extension related questions:

Q: What happens if my phone rings at the wrong location?

A: Submit a support request to Technology Services if you notice incorrect call routing.

Q: Why does my phone show a different caller ID or extension?

A: If dialing from a physical phone that is a member of a shared line, make sure to select the line that you want your caller ID to reflect.

Q: Can multiple people share the same extension?

A: No. Each staff member is assigned a unique extension and Zoom Phone profile to avoid routing conflicts. Multiple users can be added to a shared line group for shared responsibilities.

 

The recommended solution for checking voicemail is to use the Zoom desktop application which will consolidate any and all voicemail boxes that an individual is responsible for monitoring.

From a physical phone, you can simply press the messages button and enter the correct pin. If a member of a shared line group, be sure to first select the appropriate line for which you wish to check voicemails.

 

Zoom meetings are NOT included in the SPPS phone upgrade system and staff are not encouraged to utilize it for virtual meetings. Microsoft Teams should still be used for SPPS virtual meetings or messaging. Do not use Zoom to message other staff. Instructions on Microsoft Teams can be found HERE.

Google Voice will be discontinued for SPPS staff. Staff can text or call in the new Zoom phone upgrade using their SPPS phone number. Previous Google Voice numbers will be discontinued by the end of August 2025 and cannot be transferred to the new system.

Please remove your previous Google Voice number if you have it listed in your email signature or other places.