Brian Flotterud - Director of Support Services
With approximately 19 years of experience in the technology field I have seen a lot of change, but there is a consistent need for dedicated staff who can remove hurdles and deliver technology solutions in a user centric ideology.
My goal has always been, and will always be to help simplify technology so that our customers and business partners can gain synergies and increase output, in their own unique way.Experience.
New Horizon Companies
Director of Information Technology
Manager of IT Operation
YMCA of the Greater Twin Cities
Business Technologies Supervisor
Delta Air Lines
What part(s) of TS do you supervise?
· Field Service
· Service Desk
How many managers do you have?
· 3 - 2 Field Service, 1 Service Desk
How do your teams work together?
Communication and teamwork are critically important to maintain a continuity of service. Requests for service enter at our Service Desk and are then either resolved or dispatched for further support. Solid relationships amongst all TS teams and our business partners act as our foundation.
Express your goals for the TS department's success
I wish to build strong business relationships around the district. Working together I expect to establish specific and measureable deliverables with predictable outcomes.