Mass Notification
Mass Notification is the district's electronic communication system for sending information to families and staff through automated phone calls, emails and text messages. This guide outlines best practices, procedures and technical instructions to ensure your messages are clear, timely, and effective.
Support & Login
For immediate assistance using Mass Notification, you have three options:
- Call Mass Notification 24-hour Customer Care: 800-829-8107
- Email Support: mnsupport@finalsite.com
- Contact Kate Ryan in the Office of Communications: kate.ryan@spps.org
Access to Mass Notification
Schools | It remains best practice to limit the number of staff who have access to send messages through Mass Notification. Principals should designate one or two staff members as Mass Notification users. Only designated staff may record and distribute messages to families and employees of their school. All messages must be approved by the school’s Principal before being sent out. |
---|---|
Departments | Very few departments have access to Mass Notification. To send a message to staff and/or families, please contact the Office of Communications. |
Getting Started with Mass Notification
- How to Login
- How to Send a Message
- Message Frequency and Best Practices
- Translations and Multilingual Best Practices
- Missing/Incorrect Contact Information
How to Login
How to Send a Message
Message Frequency and Best Practices
Translations and Multilingual Best Practices
Missing/Incorrect Contact Information
Frequently Asked Questions
This section provides quick answers to common questions about using the Mass Notification System, helping users find solutions to issues like getting access, updating contact information, and more.
- How can a staff member or family opt back in to receive messages?
- How do I request access to the Mass Notification System?
- What if I need a custom list of recipients?
- A family or staff member isn’t receiving messages. What should I do?
- I’m logged in, but it says “You are currently limited to sending phone, email, and text/SMS messages to 10 recipients.” What does this mean?
- Can I send a message to specific grade levels?
- How do I send messages to students?