• iPad help graphic

    iPad Damage and Replacement:

    If your iPad is damaged or needs to be replaced please report the issue by emailing or calling Saint Paul Public Schools Technology Services:

    • Email: familysupport@spps.org
    • Call: 651-603-4348 from 7 a.m. – 4 p.m.. Please leave a detailed voicemail and your call will be returned as soon as possible.

    If you are having problems with your iPad, you may also contact your student’s teacher or school: School Directory

    After a report is made, a member of the SPPS technology support team will contact you about replacement options to continue distance learning in Saint Paul.

    If you are having issues logging into Seesaw, Schoology or other district-approved apps, please see the information in the Technology Support section below.

     This process is under development and will be updated as needed. Check back for updates and additional information.

iPad Troubleshooting Tips

  • Tip # 1: Restart the iPad

  • Tip # 2: Reinstall the App from Self Service

  • Tip # 3: Update the iPad iOS Version

  • Tip #4: Clear the Safari Cache

  • Tip #5: Talk to the teacher!

Technology Support

  • WiFi Access

  • My iPad is damaged, locked or not working correctly

  • I Have a Question About Using an iPad App or Resource

  • I don't know or forgot my Student Login

  • Schoology Support

  • Seesaw Support

  • I have a question about Library Resources (eBooks, audiobooks, databases)

  • Campus Onestop

  • Clever Single Sign on

  • How to: Set Restrictions and Screentime

  • How to: Download an App from Self Service