What can the Ombudsperson do for you?

Ombudsperson - Om•buds•person n. A person who listens to and investigates complaints against Saint Paul Public Schools, its programs, offices and staff.

The Ombudsperson does not take sides. She works with parents, community members and the school district to clarify and resolve questions, concerns and complaints in a fair and timely manner. The services of the Ombudsperson are free.

The Ombudsperson is here to help you as an objective, third party who works with you to listen, investigate, clarify, and resolve your questions, concerns and complaints about Saint Paul Public Schools.

When should you contact the Ombudsperson? When you've contacted the school administrators, Division of Schools/District to resolve the problem, but still:

• Cannot get a response from a teacher, principal, employee or the school district.
• Strongly disagree with a decision--grades, procedures, policies--made by a teacher, principal, employee or the school district.
• Have requests for information that go unanswered.
• Cannot get a fair resolution to your problem.
• Need an objective, third party to listen, investigate, clarify and resolve your questions, concerns, and complaints about SPPS.

How do you contact the Ombudsperson?

Contact the Ombudsperson, Desiree' Payne, at (651) 767-8394 or desiree.payne@spps.org.

Messages can be left in English, Hmong, Somali or Spanish.

Please follow the attached link to submit your concern/issue directly to the ombudsperson.